Ownership: All goods remain the property of SHOERACK until paid for in full. If you wish to remove/change
items on your order that have already been paid for this might incur a charge for restocking and administration
Condition of Goods: Goods are supplied under the condition with tag or without tags and also as new or used.
Goods are supplied as described unless otherwise stated on the description.
Payments: We accept payment via Bank Transfers, bank deposit or “cash and carry”. Goods are not picked until
payment has been received in full. It is important that your payment reaches us swiftly to ensure you receive all the
items on your order. If you pay via bank transfer we will ship to any address you provide us with.
Delivery: Whilst we aim to dispatch orders within 48 hours, please be aware that this is not always possible
during busier periods. However, you should receive your order within 3-7 working days if you are in Nigeria.
Please be aware that this does not include weekends, Bank Holidays. Orders placed overnight will not start the
process until the next working day. You will receive confirmation emails of your order, it's status and once it has
been collected by our courier, tracking information (as applicable).
Shipping Charges: Shipping is charged per box on our website. If you are ordering heavy or bulky items this
quantity and price will be adjusted accordingly to save you cost. Our website automatically calculates the number
of boxes required to ship your order and charge accordingly (based on weight and bulk of individual lines). On the
rare occasion shipping has been under calculated, we may need to contact you for an additional payment to cover
the shipping, or if we have overcharged you, we will credit you the overcharged amount.
Important Information regarding Sizes and Colour Variations we Supply: Sizes and colours displayed on our
website are a guideline only. You may not always get a perfect size ratio or colour spread because we only supply
in wholesale. We do however try and give a good variety of sizes and colours.
Mixed Parcels: No returns are accepted on mixed parcels (Assorted or job lot) unless individual items are
indentified as damaged. These items are sold as a job lot, described & priced accordingly. If you are unsure about
purchasing such items we would suggest you pick lines from our individual stock range.
Claims for Damages or Shortages: Claims for damages or shortages must be informed to us via email within 2
working days of you receiving the goods: your claim will not be recognised if you fail to inform us after this
time. It is your responsibility to check individual items and inform us of shortages or damages. During the picking
& packing process we will take all reasonable steps to check your garments but it is not always practically possible
to open & visually inspect each individual item. Notification of claims will be accepted via email. Please ensure
you include your order number and product codes as this will speed up our investigation & remedial process.
Shortages/damages will be replaced (depending on stock availability) or a credit note will be issued for use against
a future order. Please note credit notes are non-refundable.
Returns: The following Returns Policy applies to all products with the exception of products which have been
listed as used, which is non-returnable. All used products are not returnable. SHOERACK does not offer a free
returns service unless the items are faulty or incorrectly sent. If you are not happy with your purchases for any
reason, you may return it to us for a replacement or refund. Subject to the following conditions and the nature of
the returns, we reserve the right to charge a restocking fee. If you wish to return the goods you must inform us by
e-mail within 14 days of receiving the goods. We will only accept Returns if notified beforehand by phone or
email Once we have notification of items to be returned, you will be responsible for the cost of returning and the
secure packaging of your unwanted items.
Whilst in possession of the ordered items to be returned, you are under a statutory duty to take reasonable care of
them. We reserve the right to refuse Returned items which have been made unfit for resale or damaged whilst in
Please mark your parcels clearly and with a brief letter stating the order number and items that we are expecting.
Please return your item to:
SHOERACK (Online Returns)
Sale and Discount Code: Our general rule on promotional sales or discount code can only be used in one offer per
order. Discount vouchers are also excluded from being used in conjunction with a sale. Should an error occur
when multiple savings have been applied to an order, we reserve the right to amend your order and give you the
highest value discount only.
Contacting Us: You may contact us via Email or phone. Please see our location and location map.
General: We reserve the right to change these terms and conditions at any time. Any such changes will take effect
when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use
this website and your continued use of the website shall signify your acceptance to be bound by the latest terms